JETTY IMAGE SOFTWARE LTD – RETURN & REFUND POLICY
OVERVIEW
At JETTY IMAGE SOFTWARE LTD, we are committed to providing high-quality technology solutions, including software development, hardware manufacturing, and electronic components. Customer satisfaction is our priority, and we strive to ensure that every product and service meets the highest standards. However, if you are not fully satisfied with your purchase, this Return & Refund Policy outlines the conditions and procedures for returning products and requesting refunds.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
Capitalized words in this policy have specific meanings as defined below. These definitions apply regardless of whether the terms appear in singular or plural form.
DEFINITIONS
- “Company” (also referred to as “We,” “Us,” or “Our”) refers to JETTY IMAGE SOFTWARE LTD, located at No. 15, Ogbomosho Street, Abuja, FCT, Nigeria, with Registration Number: RC 8260960.
- “Goods” refers to digital and physical products, including hardware, software, and electronic components, sold by the Company.
- “Orders” means a request placed by You to purchase Goods or Services from Us.
- “Service” refers to our technology solutions, including software development, leasing, and consulting services.
- “Website” refers to our official website, accessible at [Your Website URL].
- “You” refers to any customer purchasing from or using our Services, either as an individual or on behalf of an organization.
ORDER CANCELLATION POLICY
CANCELLATION BEFORE DELIVERY:
- If your order has not yet been processed or shipped, you may cancel it at no cost.
- To cancel an order, please contact us immediately at [Your Company Email] with your order details.
CANCELLATION AFTER DELIVERY:
- If the delivered product does not match its description, is defective, or arrives damaged, you may request a refund or replacement within 7 days of receiving the product.
- Custom or made-to-order products are not eligible for cancellation once production has started.
Refunds for canceled orders will be processed within 14 business days and issued to the original payment method.
RETURN POLICY
We accept returns under the following conditions:
- ELIGIBILITY FOR RETURNS
- The item must be unused, undamaged, and in its original packaging with all accessories and manuals.
- Returns must be initiated within 7 days of delivery.
- Proof of purchase (receipt or invoice) is required.
- NON-RETURNABLE ITEMS
- Downloadable digital software and licenses.
- Customized hardware or software solutions tailored to specific business needs.
- Products that have been damaged due to misuse, mishandling, or unauthorized modifications.
- Subscription-based services after the billing cycle has begun.
- RETURN PROCESS
- Contact our support team at [Your Company Email] with details of your return request.
- Our team will verify your request and provide return shipping instructions.
- You are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- INSPECTION AND APPROVAL
- Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 14 business days to your original payment method.
DIGITAL GOODS & SERVICES REFUND POLICY
- SUBSCRIPTION-BASED SERVICES
- All subscription payments are non-refundable once the billing cycle begins.
- You may cancel your subscription at any time, and the service will remain active until the end of the billing period.
- ONE-TIME DIGITAL PURCHASES
- Orders for digital goods can be canceled within 7 days of purchase if the product has not been downloaded or activated.
- If the software does not function as advertised, you may request a refund, subject to review by our technical support team.
- Refunds will not be issued for cases of unauthorized access, misuse, or software piracy.
- DIGITAL SERVICES REFUNDS
- If a service has not been delivered, you can request a cancellation within 7 days of placing the order.
- If a service has already been delivered, you may request a refund within 3 days of delivery, provided the service was not performed to agreed standards.
- Refunds will only be granted after an internal review of service performance.
HARDWARE WARRANTY & REFUNDS
- HARDWARE WARRANTY
- Most of our hardware products come with a 12-month warranty covering manufacturing defects.
- Warranty does not cover damage due to improper use, accidents, or unauthorized repairs.
- HARDWARE REFUND POLICY
- Refunds will be processed if the product is returned in its original condition within 7 days of delivery.
- If a product is found defective within the warranty period, it may be repaired or replaced instead of a refund.
- Refunds for returned hardware will be issued within 14 business days after inspection and approval.
EXCEPTIONS & SPECIAL CASES
- If a product arrives damaged due to shipping, please report it within 48 hours of delivery with photographic evidence.
- If you received an incorrect item, please contact us within 3 days of delivery for a replacement or refund.
- Any disputes regarding refunds will be resolved in accordance with Nigerian consumer protection laws.
HOW TO CONTACT US
For questions about this Return & Refund Policy, please contact us at:
📧 Email: [Your Company Email]
📞 Phone: 07039393443
🌍 Website: [Your Website URL]
🏢 Address: No. 15, Ogbomosho Street, Abuja, FCT, Nigeria
Thank you for choosing JETTY IMAGE SOFTWARE LTD – Innovative Technology Solutions for a Digital Future.